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FAQ

All you need to know about us


GENERAL
  • 1. What is the TwinGiG AI?

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    TwinGiG AI is a platform where anyone can build their own AI agent or digital twin, publish it, and earn money when people use it. Users can browse, try, and subscribe to specialised agents built by real humans and professionals.


  • 2. Do I need to know coding to build an agent?

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    No. The builder is 100% no-code. Just describe your agent, set its behaviour, upload knowledge, customise personality, and publish.


  • 3. What kind of agents can I build?

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    Almost anything, including but not limited to:

    • Mental Wellness Companion (Counselor)
    • Legal Advisor (Real Legal Consultant)
    • Parenting Tips (Child Psychologist)
    • Meal Plan Designer (Real Dietician)
    • Math Tutor (Ex-Teacher)
    • Scriptwriting Assistant (Real Screenwriter)
    • Fitness Coach (Real Trainer)
    • Professional Writing Assistant (Real Copywriter)
    • Finance Planner (Certified Financial Planner)
    • Tax Advisor (Real Tax Consultant)


  • 4. How is this different from ChatGPT / Claude / Gemini?

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    Those are general AI models. TwinGiG Marketplace is powered by people-built agents with unique human expertise, personality, and knowledge. You get access to real professionals’ styles, not generic AI output.


  • 5. Is the platform free to use?

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    Building agents:

    You can build and publish AI agents for free, with access to all basic tools.

    Paid tiers unlock:

    • Higher or unlimited interactions
    • More powerful AI models (GPT-4o, Claude, etc.)
    • Larger file upload limits
    • More knowledge base storage
    • Advanced behaviors & tools
    • API integrations
    • Workflow automations
    • Higher earning percentage or lower platform fee

    Using agents: Pay-per-use or subscription (depending on the creator’s pricing).


CREATORS / AGENT BUILDERS
  • 6. How do I earn money from my agent?

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    Users can purchase, subscribe, or pay-per-use your agent. You receive payouts every month. The platform takes a small service fee (shown inside your dashboard).


  • 7. Who owns the agent I create?

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    You. All agent content, persona, knowledge base, and behaviour settings belong to you. You simply grant the platform permission to host and distribute it.


  • 8. Can I upload documents or datasets to train my agent?

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    Yes. You can upload PDFs, DOCX, text, or website links to build your agent’s knowledge base. The system automatically chunks, embeds, and secures it.


  • 9. Can I delete my agent later?

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    Yes. You can unpublish or delete it anytime. However, past transactions already made by users cannot be refunded unless required by policy.


  • 10. Can I set my own price?

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    You can choose:

    • Free
    • Pay-per-use
    • Monthly subscription
    • One-time unlock


  • 11. Can I build multiple agents?

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    Yes. There is no limit. Many creators create a portfolio of agents to increase income streams.


  • 12. What is not allowed when creating an agent?

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    Prohibited content includes:

    • Harassment, hate, violence
    • Deepfake impersonation without consent
    • Medical/legal/financial advice without credentials
    • Misleading or fraudulent claims
    • Harmful automation (spam, scams)


USERS / CONSUMERS
  • 13. Can I try an agent before paying?

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    Yes. Many agents include a free trial, preview mode or limited free interactions.


  • 14. How do I know if an agent is trustworthy?

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    We show:

    • Creator identity (verified or anonymous)
    • Reviews & ratings
    • Usage stats
    • Verified Professional badge (for real professionals)


  • 15. How accurate are the agents?

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    Accuracy varies by creator. Always review critical output especially for professional use cases.


  • 16. Can I request a refund?

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    Refunds depend on:

    • Agent creator refund policy
    • Platform refund terms
    • Specific situation (e.g., technical failure)


PRICING & PAYMENT
  • 17. How does pricing work for users?

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    Creators decide their pricing. You might see:

    • Free access
    • Pay-per-use
    • Day/week/month subscriptions


  • 18. How do creators get paid?

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    Creators get monthly payouts via bank transfer.


  • 19. Does the platform take a commission?

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    Yes, a small service fee is taken to support hosting, model cost, infrastructure, and marketplace operations. The fee is shown clearly before publishing.


SECURITY & PRIVACY
  • 20. Is my data safe?

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    Yes. We use:

    • Encryption in transit
    • Access-controlled storage
    • Role-based permissions


  • 21. Are conversations private?

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    Yes. Conversations are stored securely and never exposed to creators unless you explicitly opt-in to share feedback.


  • 22. Does my data train the base models?

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    Your data is NOT used to train base models.


  • 23. Where is my data stored?

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    Data is stored in secure cloud regions. For Malaysian users, storage follows PDPA 2010 requirements.


MALAYSIA & LEGAL
  • 24. Is the platform compliant with Malaysian PDPA?

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    Yes. The platform follows the Personal Data Protection Act 2010 (PDPA), including:

    • Consent requirement
    • Data access & correction rights
    • Data retention rules
    • Cross-border transfer safeguards


  • 25. Can Malaysian users create agents that give professional advice?

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    Yes, BUT creators must:

    • Disclose professional qualifications
    • Follow Malaysian laws applicable to medical/legal/accounting/financial services
    • Provide disclaimers for guidance agents


  • 26. What happens if an agent is reported for abuse?

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    We review reports within 48 hours. Violations may result in:

    • Warning
    • Suspension
    • Permanent ban
    • Marketplace removal
    • Legal reporting (if required)


TECHNICAL
  • 27. Can creators choose which model powers their agent?

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    Yes. Pricing varies by model — creators can choose what suits their agent’s complexity and cost.


  • 28. Do you offer an API?

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    Yes (optional add-on). You can integrate agents into apps, websites, WhatsApp bots, or automation systems.


  • 29. Can I embed my agent somewhere else?

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    Yes. Creators can generate a share link, QR code, or embedded widget.


ACCOUNT & SUPPORT
  • 30. How do I delete my account?

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    Go to Settings → Delete Account. Your agents will be unpublished and removed.


  • 31. How do I contact support?

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    You can email us at [email protected]


  • 32. How quickly will support respond?

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    Within 1 to 5 business days.


AGENT SAFETY & RESPONSIBILITY
  • 33. Are agents audited before publishing?

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    Yes. We run automated safety checks to ensure:

    • No harmful output
    • No spam
    • No policy violations
    • No malicious code
    • No toxic or abusive behaviour


  • 34. What happens if an agent behaves badly?

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    Users can report instantly. We suspend or unpublish the agent until the creator fixes the issue.